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PRIVACY POLICY
At Willow Toy (contact email: service@willowtoy.com), we take your privacy very seriously. We do everything necessary to safeguard the trust you place in us. Please read the details below to learn more about our privacy policy. Your use of the Website constitutes an acceptance of this privacy policy.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from service@willowtoy.com.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the specific web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files placed on your device or computer, often containing an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
- “Log files” track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (e.g., your credit/debit card number), email address, and phone number. We refer to this information as “Order Information”.
When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We do not treat the collection of users’ personal information as our primary purpose.
We generally use the Order Information we collect to fulfill orders placed through the Site (including processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen orders for potential risks or fraud;
- Enhance your experience with our website, products, and services;
We do not rent or sell this information to any third parties. Without your consent, we will not use your personal information for advertising purposes.
We use the Device Information we collect to help screen for potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our Site (e.g., by generating analytics on how customers browse and interact with the Site, and assessing the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information with Shoplazza and Google. Our store is hosted on Shoplazza Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you. For more insight, you may also want to read Shoplazza’s Terms of Service (https://shoplazza.com/terms/) or Privacy Statement (https://shoplazza.com/privacy/).We also use Google Analytics to better understand how customers use the Site. For more details on how Google uses your Personal Information, please visit: https://www.google.com/intl/en/policies/privacy.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our legal rights.
We will not share your personal information with any other third parties.
INFORMATION SECURITY
To protect your Personal Information, we take reasonable precautions and follow industry best practices to prevent it from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
All communications with our Website are conducted using Secure Socket Layer (SSL) encryption technology. Through SSL encryption, all information transmitted between you and our website is secured.
DO NOT TRACK
Please note that we do not modify our Site’s data collection and use practices when we detect a Do Not Track signal from your browser. For more information about Do Not Track, please visit www.allaboutdnt.com.
YOUR RIGHTS
- Right to access information: You have the right to request access to the Personal Information we hold about you. If you wish to know what Personal Information we have on file for you, please contact us.
- Right to correct information: You have the right to have your Personal Information updated or corrected if it is inaccurate or incomplete.
- Right to erasure: You have the right to ask us to delete any Personal Information we have collected directly from you.
If you wish to exercise any of these rights, please contact us by email at service@willowtoy.com.
DATA RETENTION
When you place an order through the Site, we will retain your Order Information for our records unless and until you request that we delete this information.
MINORS
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from anyone under 18. If you are a parent or guardian and aware that your child has provided us with Personal Information, please contact us via email at service@willowtoy.com. If we become aware that we have collected Personal Information from minors without verifying parental consent, we will take steps to remove that information from our servers.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes made will be posted on this page.
HOW CAN I CONTACT YOU?
If you have any questions or comments about this Privacy Policy, please contact us by email.
- Address: No. 185, Baoliuzhuang Village, Dushi Town, Mudan District, Heze City, Shandong Province, China
- Email: service@willowtoy.com
Updated on November 18, 2025
Best Regards