Standard Shipping
- Orders over $40 USD qualify for free shipping.
- Orders $40 USD or less incur a $10 USD shipping fee.
Once your order leaves our warehouse, you will receive a shipment confirmation email containing a tracking number.
- Orders may be shipped in multiple packages.
- To track your order, enter the tracking number from your shipment confirmation email in the tracking tool.
We currently only ship to the United States. You can estimate your order’s arrival using the formula below:
Processing Time + Transit Time = Estimated Arrival
- Processing Time: 1–2 business days (time to prepare your order for shipment).
| Shipping Region |
Estimated Delivery |
Shipping Method |
| United States |
15-23 working days |
Standard
|
Note: Shipping carriers may experience unforeseen delays (e.g., accidents), which could affect tracking updates and extend delivery times. For U.S. shipments, in rare cases, transit time may be extended by an additional 1–2 weeks.
Shipping delays may occur due to unexpected circumstances. If your order is delayed, please contact us at service@willowtoy.com, and we will promptly check the status with the shipping carrier. Thank you for your understanding.
No, we do not ship a single order to multiple addresses. If you need items delivered to different locations, please place separate orders for each address.
All taxes, duties, and customs fees are the responsibility of the package recipient. Depending on the delivery location, your package may be subject to local customs duties or value-added taxes (VAT).
We recommend contacting your local customs authority for details on applicable policies in your area. For more information on import taxes, visit “
CUSTOM & IMPORT TAX” .
- Office Address (China): No. 185, Baoliuzhuang Village, Dushi Town, Mudan District, Heze City, Shandong Province, China
- Email: service@willowtoy.com
- Working Hours: 8 a.m. to 6 p.m. from Monday to Saturday.
Updated on November 13, 2025
Best Regards
